Terms and Conditions at Carfreak

General information

Carfreak
Krunderupparken 92
7500 Holstebro
CVR no.: 30641760
Phone: 22460070
Email: jens@carfreak.dk

Prices

At Carfreak, all prices are in Danish kroner and include VAT and duties. We reserve the right to change prices from day to day without prior consent.

Payment

Carfreak accepts payment with VISA-Dankort, VISA, VISA Electron, Mastercard, MobilePay, Bank Transfer. Payment will only be debited from your account when the item is shipped. All amounts are in DKK. Danish kroner and include VAT.

Reservation of amount

If you pay with an international payment card, the amount will be reserved immediately. The money will be reserved on your card or account until:

1) We debit the amount when we ship the item, or
2) the money is released according to agreement with your card issuer.

You can read more about the rules for your specific card with your card issuer.

In case of bank transfer, you are not protected by the objection scheme.

Delivery

Carfreak aims to dispatch orders placed before 2 PM on the same day, orders placed thereafter will be dispatched on the next working day.
We ship throughout Denmark. Fixed shipping cost of DKK 59 for all orders under DKK 999. We offer free shipping for all orders over DKK 999.
Goods will be delivered according to the customer's choice of delivery during the order process.

NOTE: If there is no space at a pick-up point, the package may be moved to the nearest pick-up point, of which you will be notified. If problems arise, please contact GLS customer service.

Goods are delivered on all weekdays. Your item will be delivered 1-3 working days after ordering.
Special delivery terms apply to certain items. These terms will be stated specifically prior to the purchase of these items, otherwise you will be contacted by Carfreak prior to final confirmation of the order.

Right to complain

A 2-year right to complain is granted in accordance with the Danish Sale of Goods Act. Our right to complain applies to defects in material and/or manufacturing. You can have the item repaired, exchanged, refunded, or a price reduction, depending on the specific situation, if your complaint is justified. The right to complain does not cover errors or damages caused by incorrect handling of the product/service. You must complain within "reasonable time" after you have discovered the defect/error. If you complain within two months after the error has been discovered, the complaint will always be considered timely.

Carfreak will cover return costs to a reasonable extent for justified complaints.
It is, of course, a requirement that the complaint is justified, and that the defect has not arisen as a result of incorrect use, natural wear and tear of the product, or other damaging behavior.

You can complain by contacting us via email at jens@carfreak.dk

When you return the item, please also state as detailed as possible what the problem is.

When the right to complain does not apply

Carfreak is not liable for damages caused by products used incorrectly, or in an unsuitable manner, without appropriate aids/protective equipment, or used on items/surfaces not suitable for the product.
It is your own responsibility to check that the product is suitable for the item/surface. One should always spot test products to check their suitability and effect on the item/surface as desired. This also applies to accessory products such as spray bottles, pumps, and similar, where we cannot guarantee that all containers can be used for all chemical products. If in doubt, please contact us before purchasing.

If the complaint is not justified, you must bear all expenses for transport, including our shipping costs for returning the item after inspection, and we may charge you an amount of up to DKK 250 for inspecting the item. If the item has been sent to an external workshop for troubleshooting, without any faults being found, or faults not covered by the right to complain, you will be charged a fee of DKK 500 for inspection and handling of the item.

Remember to always send the item in suitable packaging and obtain a receipt for dispatch. You are responsible for the package/items until we receive them. Therefore, keep the postal receipt including information about shipping costs and any track and trace number.

For returns, complaints, and exercise of the right of withdrawal, please send to:
Carfreak
Krunderupparken 92
7500 Holstebro
Shipments sent cash on delivery or without prior agreement will not be accepted.

Refund

If a refund is due, please include bank details in the form of your registration number and account number, so that the agreed amount can be transferred. This information can be provided by email or other electronic means, as it is not sensitive information and will only be used for the purpose of processing your refund and will then be deleted. If you wish for confirmation of the deletion of this information, you can contact jens@carfreak.dk

Right of withdrawal

A 30-day full right of return is granted for goods purchased in our webshop.

The period is calculated from the day;
– You receive the order.
– You get the last item in physical possession, when it concerns an agreement on several different items, ordered in one order, but delivered individually or in several installments.
– You get the last batch, or last part in physical possession, when it concerns an agreement for delivery of goods consisting of several batches/parts.
– The first item in physical possession, when it concerns regular delivery of goods over a specific period.
You must bear the return costs yourself.
Withdrawal must be notified to us no later than 30 days after the purchase, and from the withdrawal, you must return the shipment no later than 14 days later. The notification must be given by email to jens@carfreak.dk. You can also withdraw by using the standard withdrawal form, which you will find at the bottom of the terms.

In the notification, you must clearly state that you wish to exercise your right of withdrawal and send the item to:
Carfreak
Krunderupparken 92
7500 Holstebro

-Please write in the comments that the item can be left in the garage without a receipt at your shipping company.

You cannot withdraw simply by refusing to receive the item without at the same time giving clear notice thereof back to us. If we receive your order back without agreement, it will not be processed.
Costs in connection with returns to carfreak.dk that are imposed on Carfreak when the customer does not pick up the item, will be borne by the customer and will be deducted from the refund amount.

Goods exempt from the right of withdrawal

The following types of goods are not included in the right of withdrawal:
– Goods manufactured according to the consumer's specifications or clearly personalized.
– Sealed goods which, for health protection or hygiene reasons, are not suitable for return and where the seal has been broken after delivery.
– Goods which, due to their nature, become inextricably mixed with other items upon delivery.– Delivery of digital content not supplied on a tangible medium, if the performance has begun with the consumer's prior express consent and acknowledgment that he thereby loses his right of withdrawal.
– Goods that deteriorate or expire quickly.

Return

You must return your order without undue delay and no later than 14 days after you have exercised your right of withdrawal. You must bear the direct costs of the return. When returning, you are responsible for ensuring that the item is properly packaged. You must enclose a copy of the order confirmation.
You bear the risk for the item from the time of delivery until we have received it back.
We do not accept packages sent cash on delivery.

Condition of the item upon return

You are only liable for any deterioration in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. In other words, you can try out the item as if you were trying it in a physical store.

If the item has been tried more than described above, it is considered used. This means that upon withdrawal of the purchase, you will only receive part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt – of the return. To receive the full purchase amount back, you must therefore test the item without actually putting it into use.

Refund

If you regret your purchase, you will, of course, get the amount you paid us back.
In case of a depreciation in value for which you are liable, this will be deducted from the purchase amount.
When exercising the right of withdrawal, all payments received from you, including delivery costs (excluding additional costs resulting from your choice of a delivery method other than the cheapest standard delivery method we offer), will be refunded without undue delay and no later than 14 days from the date on which we received notice of your decision to exercise the right of withdrawal. The refund will be made using the same payment method you used for the original transaction, unless you have expressly agreed otherwise.
We may withhold the refund until we have received the item back, unless you have provided documentation that you have returned it before then.

In-store pickup

On our webshop, it is possible to choose to pick up our products at our warehouse. In this way, it is possible to reserve and pay for an item online, and then pick up the item physically at our warehouse.

Special terms for business purchases / Wholesale.

For purchases made by businesses, the right of withdrawal, right of return, and the possibility of a refund are waived.
This includes both customers registered and trading as wholesale, as well as businesses trading under a company name.
For business and wholesale purchases, a reduced right of complaint of 6 months from the date of purchase applies.

Privacy Policy

In order for you to enter into an agreement with us and shop on our website, we need the following information about you:

Name
Address
Phone number
Email address
Information about what you have purchased

We process your personal data for the purpose of being able to deliver the item to you and to be able to process inquiries regarding your purchase. The processing takes place according to the rules in our personal data policy for Carfreak. Here you can read more about how your data is processed, when it is deleted, and what rights you have as a data subject.

Complaint options – overview and links:

If you as a consumer wish to complain about your purchase, please contact us at Jens@carfreak.dk. If we cannot find a solution, you can submit a complaint to Nævnenes Hus, Toldboden 2, 8800 Viborg via the Complaints Portal for Nævnenes Hus.

To complain, the product or service you wish to complain about must have cost at least DKK 1,110 and a maximum of DKK 100,000. For complaints about clothes and shoes, the price must have been at least DKK 720. There is a fee for processing the complaint.

If you are a consumer residing in another EU country, you can submit your complaint on the EU Commission's online complaint platform.
The platform can be found here: http://ec.europa.eu/comsumers/odr/
If you submit a complaint here, you must provide our email address: jens@carfreak.dk

Standard withdrawal form

(This form is only to be completed and returned if the right of withdrawal is exercised)

To:

Carfreak

Jens@carfreak.dk

I hereby inform you that I wish to exercise my right of withdrawal in connection with my purchase agreement regarding the following goods/services:

__________________________________________________________________________________

Ordered on: _______________________________ Received on: _______________________________

Consumer's name: ______________________________________________________________________

Consumer's address: ___________________________________________________________________

Consumer's signature: _________________________________________ Date: _________________

(only if the content of the form is communicated on paper)

The terms and conditions were last updated on 06.06.2024